SBC Online Help
SBC Online Help
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Shop

Purpose and Overview

The Shop helps users to discover, order and renew subscriptions. It supports different entry points depending on whether the user is already signed in, an existing customer or a new customer. It also sends confirmation emails after orders have been received and processed.

The Shop can be configured to appear on the welcome page. The “Enable shop on login page” option can be found under System > General by the System Administrator.

The Shop lists all articles published to it (i.e. articles with status “Public”), in the order defined by the Shop Order. Article cards can be displayed in either “Grid” or “List” view.

The following information is shown on each article card:

  • Image (placeholder if none)

  • Article name

  • Price

  • Description

  • Subscription period

  • Consumption limit

  • Working area

New Subscription

Logged-In Users

Users who have already signed up to SBC can subscribe to articles in the Shop directly from SBC Portal.

Step

Action

1

Log in as End User.

2

Navigate to “Shop” and browse the available articles to subscribe.

3

Select the “Subscribe” button on the desired article card.

4

Review the order details on the “Order Article” form.

5

Accept the “Terms of Use” and select the “Submit” button.

  • The completed subscription order will show a success message with the new Subscription ID.

  • Users will be redirected to “Account Details > Subscriptions” where the status will be shown as “awaiting activation by service operator”.

6

Check the order confirmation email.

  • Once the subscription order has been activated by the SBC Administrator (refer to Subscription Activation), an email will be sent to the ordering user.

7

Check the order activation email.

  • Note the order number (subscription ID) and article name.

8

Navigate to “Account Details > Subscriptions” for details of the activated subscription.

Not Logged-In Users

Users can browse subscription offerings on the SBC login page without signing in first. This allows them to explore products before authenticating, while ensuring that purchases are associated with a valid account.

Step

Action

1

Open SBC login page.

2

Navigate to “Shop” and browse the available articles to subscribe.

3

Select the “Subscribe” button on the desired article card.

4

Select “Login” button to log in to the SBC Portal when prompted by the “Order Subscriptions” dialogue box.

5

Once logged in, the ordering process continues similar to that for logged-in users.

New Users

New users can create an account and complete a subscription order, provided that the “Enable shop on login page” and “Enable user sign up” options are enabled under System > General on the SBC Portal.

Step

Action

1

Open SBC login page.

2

Navigate to “Shop” and browse the available articles to subscribe.

3

Select the “Subscribe” button on the desired article card.

4

Select “Sign Up” button when prompted by the “Order Subscriptions” dialogue box.

5

Fill in the “Sign Up” form and complete the “Sign Up” procedure.

6

Once the account has been activated and the user has logged in, the ordering process continues similar to that for logged-in users.

Subscription Renewal

Users can renew subscriptions that have expired, exceeded its consumption limit or within the 14-day period before expiration. To enable this, the System Administrator needs to “Enable end user subscription renewal” option under System > General.

Step

Action

1

Log in as End User.

2

Navigate to “Shop” and browse for the eligible articles.

3

Select the “Renew” button on the article card.

4

To confirm subscription renewal, select the “Renew” button on the “Confirm Renew” dialogue box.

  • The subscription will then be renewed immediately.

5

Note that the button has changed from “Renew” to “Already Subscribed”.

6

Navigate to “Account Details > Subscriptions” for details of the renewed subscription.

Subscription Activation

Manual Subscription Activation Process

The resulting subscriptions will have a “Pending” status. An administrative role must activate them manually so that users can access and start using the related services.

An administrative role can activate a subscription in the following ways:

Step

Action

1

Log in to SBC as System Administrator.

2

Navigate to “Service Data > Subscriptions”.

3

Search for the subscription that has to be activated.

4

Select the “Edit” button.

5

Select the “Activate” button to change the subscription status to “Active”.

6

Select “Save” button.

Automatic Subscription Activation Process

It is also possible to configure SBC so that subscriptions can be activated without administrator intervention.

Step

Action

1

Log in to SBC using System Administrator account.

2

Navigate to “Settings > System > General”.

3

Toggle the slider “Enable automatic subscription activation”.

4

Select “Save” button.

Subscriptions created using the Shop will now be activated automatically, allowing users to start using them immediately.