Purpose
The Contact form lets SBC web portal users reach the service provider through a built-in form.
How it Works
The prerequisite is that the contact form has been enabled by the administrator of the network via Settings > System > Notifications section (“Enable Contact form on User Portal”). Otherwise, the menu entry is not available. In addition, the SMTP Server must be configured successfully and operational.
The contact form request is sent to the user’s support contact. Refer to the Notifications | Who receives a notification section to identify the support contact based on the system configuration.
The user always receives a copy of their contact form request by email.
This functionality is independent of the user profile preferences setting “Enable email notification“.